NEUSAI Privacy policy
This policy covers the neusai.com website and messages you send us. Each product has its own data terms, given to clients before an engagement.
What this website collects
This website has no advertising, no analytics and no tracking cookies. It does not set cookies of its own.
The request form collects your name, organisation, work email, phone if you give it, country, the product and your message. We use them only to answer your request. The form is delivered to our email through Web3Forms, a form service operated by Web3Creative, which acts as our processor. Under its data processing agreement, Web3Forms keeps submission data for up to three years. Web3Forms and the services it relies on may process the data outside the United Arab Emirates. Each request also reaches our own mailbox at info@neusai.com. We process it on the basis of the consent you give in the form, which you can withdraw at any time by writing to us. If you prefer not to use the form, write to us by email instead.
The company that hosts the website keeps standard technical logs, such as the IP address, the time and the page requested, to keep the service running and secure.
When you write to us
If you email us or message us on WhatsApp, we receive your name, your contact details and what you write. We use them only to reply and, if you become a client, to deliver the service.
We do not sell personal data and do not share it for marketing. We share it only with service providers we need to operate, such as our email provider, or where the law requires it.
We keep correspondence for as long as needed to answer you and to meet our legal and accounting obligations, then delete it.
Your choices
You can ask us what personal data we hold about you, ask us to correct or delete it, limit or object to how we use it, withdraw your consent, or ask us to stop contacting you. Write to info@neusai.com and we will reply within 30 days. You can also complain to the UAE Data Office.
We handle personal data under the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Children
Our products and this website are for organisations and adults. We do not knowingly collect data about children.
Contact
NEUSAI Technologies LLC, Sharjah Media City (Shams), United Arab Emirates. info@neusai.com